Shipping

Local Pickup

We offer local pickup from our warehouse in Burleigh Heads. Our warehouse hours are 9:00 am - 4:00 pm Monday to Friday. 

 

Shipping Rates

AUSTRALIA

Orders Under $150	Standard Shipping	2 — 6 business days	$10.95
Orders Over $150	Standard Shipping	2 — 6 business days	Free*
All Orders	Express Australia Post	1 — 3 business days	$14.95

 

*Free shipping does not apply to certain bulky products and heavily discounted items such as warehouse and seconds sale products.

 

WORLDWIDE

Regular International Shipping	6 — 25 business days	Weight calculated rate
Express International Shipping	4 — 18 business days	Weight calculated rate

 

We ship with Australia Post, you will receive email/text updates on your parcels progress as well as a reminder the day your parcel is due to arrive. Your shipping fee will be calculated at checkout. 

Shipping times are only an estimate. Juni takes no responsibility if actual shipping time differs from that stated. 

Tracking your Parcel

Please click here to track your parcel with Australia Post.

Please click here to track your parcel with DHL.

You can also enter your tracking number directly into your local postal service website for more updates.

 

Return to Sender (RTS)

Juni does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If the parcel is returned to us, the cost to have the parcel reshipped will be at the customers expense. 

 

Incorrect Address

If you accidentally provided the wrong address please email us immediately at hello@wearjuni.com.au

If your parcel has already been shipped we can try to redirect it with Australia Post, however that isn't always an option. If we are unable to do so the cost to have the parcel reshipped will be at the customers expense. 

 

Import Liabilities and Taxes

Please note Juni does not cover import liabilities that may be applied by the government of the destination country. Juni does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Juni is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

Shipping charges are non-refundable.